Privacy Policy

Who we are

Reel Robin is a content marketing agency headquartered in Manila, Philippines, providing short-form video production, social media operations, and community marketing services to clients primarily located in the United States.

This policy explains what information we collect through this website and in the course of providing our services, how we use it, and what choices you have.

Information you give us

The main way we collect personal information from this site is the contact form. When you submit it, we receive the details you choose to enter — typically your name, email address, company, and whatever you write in the message field — along with the time of submission.

We use that information for one purpose: to respond to your enquiry and, if it goes further, to scope and discuss a possible engagement. We do not sell it, rent it, or share it with third parties for their own marketing.

If you become a client, we additionally handle the information you share with us to deliver the work — brand assets, account access where you grant it, campaign briefs, and performance data.

Information collected automatically

Like most websites, our hosting and analytics infrastructure records basic technical information when you visit: IP address, browser and device type, pages viewed, referring page, and timestamps. This is used in aggregate to understand how the site is performing and to keep it secure.

We use cookies and similar technologies only for essential site function and for aggregate analytics. We do not run third-party advertising or retargeting pixels on this site. Most browsers let you block or delete cookies through their settings; the site remains usable if you do.

Service providers

We rely on a small number of third-party providers to run this website and our business, including hosting, email delivery, analytics, and standard business software. These providers process information on our behalf and under contract, and are not permitted to use it for their own purposes.

Some of these providers, and our own team, operate outside the United States — in particular in the Philippines. By contacting us or engaging us, you understand that your information may be processed in the Philippines and in other countries where our providers operate.

How long we keep information

Contact form submissions are retained while we are in conversation with you and for a reasonable period afterwards for business record-keeping. Client information is retained for the duration of the engagement and for as long as needed afterwards to meet legal, accounting, and contractual obligations.

You can ask us to delete information we hold about you at any time, and we will do so unless we are required to keep it.

Your choices and rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. Depending on where you live — for example, in California or in the EU or UK — you may have additional statutory rights, and we will honour valid requests under applicable law.

To make a request, email us using the address below. We may need to verify your identity before acting on it.

Children

This site and our services are directed at businesses. We do not knowingly collect personal information from children.

Security

We take reasonable technical and organisational measures to protect the information we hold, including access controls on client accounts and assets. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy as our business and the services we use change. The revision date at the top of this page reflects the most recent update.

Contact

Questions about this policy, or a request about your information? Reach us through the contact page and mark it "Privacy request" so it reaches the right person.